Automations for Hotels
24/7 guest support, reservation management, and upsell opportunities—all automated.
Your current reality
Lost Reservation Calls
- Calls come in during peak check-in hours
- Guests call competitors when they can't reach you
- Late-night calls go unanswered completely
High No-Show Rate
- No-shows waste rooms and revenue
- Late cancellations impossible to re-sell
- Overbooking creates unhappy guests
Guest Service Gaps
- FAQs answered manually by staff
- Room service and concierge requests pile up
- No follow-up = missed upsell opportunities
With Prozeso
AI Concierge 24/7
Your AI handles room requests, restaurant reservations, local recommendations, and upsells. Guests feel premium service at every touchpoint.
Reservation Management
Smart reminders reduce no-shows. AI offers late check-in or date changes automatically.
Intelligent Upselling
AI recommends room upgrades, experiences, and services based on guest profile and booking history.
Impact for Hotels
Real results from businesses like yours.
Bookings from upsell offers
AI recommends upgrades based on guest history and preferences.
No-show rate reduction
Smart reminders and flexible rescheduling keep rooms filled.
Guest satisfaction increase
24/7 concierge support makes every guest feel like a VIP.
Automations for Hotels
The workflows that make the biggest difference.
Receptionist AI
An always-on AI receptionist that answers calls and messages, gives information, and books, modifies or cancels reservations and appointments.
Missed Call Auto Callback
Automatically calls back or messages missed callers so you recover bookings and leads instead of losing them.
Appointment Reminder
Automatic reminders via SMS, WhatsApp, email or calls before an appointment, with confirmation and one-click reschedule or cancel.
Smart Pre-Check-In
Pre-visit workflow to collect data, forms and preferences and send tailored instructions before the client arrives.
No-Show Recovery & Fee Capture
When a client doesn’t show up, automatically follows up to reschedule, charge a fee or deposit when applicable, and log the event.
Smart Waitlist & Cancellation Filler
Uses cancellations or empty slots to automatically reach out to a waitlist or recent customers and fill those gaps.
Abandoned Booking Follow-Up
If someone starts but doesn’t finish a booking or request, this workflow reaches out to help them complete it.
Reactivation & Recalls
Brings back inactive customers and triggers periodic recalls based on time since last visit or treatment schedule.
Review Booster
After a positive experience, asks for a review and routes happy clients to Google/portals while handling negative feedback privately.
Billing & Invoice
Automates sending payment links, capturing deposits, and delivering invoices, integrated with your billing system.
In-Stay Concierge & Upsell
A virtual concierge for guests currently staying at the property: answers questions, handles requests and proposes upsells.
Group & Event Inquiry Handler
Specialised workflow for handling group and event requests (weddings, conferences, corporate stays), qualifying and structuring them for sales.
Meet Emma
A day in the life with Prozeso:
10 AM - Booking Call
Emma calls to book a suite. AI answers, offers room types and upgrades. She books 3 nights.
Day Before - Reminder
AI sends check-in reminder with parking info, restaurant recommendations, and option to request early check-in.
Arrival - Seamless Check-in
Emma arrives. Mobile check-in already done via AI conversation. Key card ready. Concierge AI suggests spa package.
During Stay - Concierge
Emma texts for restaurant reservation. AI instantly books at top-rated venue nearby and books car service.
Check-out - Upgrade Offer
AI offers 20% discount if Emma books a return stay this month. She books immediately for next month.
Post-Stay - Loyalty
AI sends satisfaction survey and collects 5-star review. Emma gets loyalty points and early access to special offers.
Common questions
Can the AI handle complex concierge requests?
Yes. AI integrates with OpenTable, TheFork, and similar platforms. It books restaurants, shows tickets, arranges car services.
Does it work with our PMS?
We integrate with all major PMS: Opera, Marriott Bonvoy, IDeaS, and others. Real-time sync prevents overbooking.
How many languages can the AI handle?
All 100+ languages. Guests choose or AI auto-detects. Perfect for international hotels.
Can it upsell based on guest history?
Absolutely. AI learns guest preferences over stays. If they always book spa, it proactively offers spa packages.
What about after-hours emergencies?
AI escalates emergencies to on-call staff immediately. For non-emergencies, it logs requests and alerts staff at start of shift.
Ready to transform your Hotels business?
Start with a free assessment tailored to your industry.